DEAR CUSTOMERS, Due to Covid-19 and the shortage of employees, orders are now being processed and shipped in 4-6 weeks. Please do not call or email for tracking or shipping estimates. Thank you for your patience.

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Home | Customer Service

Customer Service

HOW TO CONTACT US....
(CST) Central Standard Time
Open: 9:00 am - 5:00 pm Monday - Thursday
Open: 9:00 am - 2:00 pm Friday Closed: Saturday & Sunday
After Hours: A sales person may still check for messages so please leave a brief message and phone number.

Within the US, phone toll-free:
1-866-TRAMPOLINE, 1-866-872-6765
Direct or Outside the US: 409-330-4623


MAILING ADDRESS:
Family Store Network, LLC
8672 INTERSTATE 10
ORANGE, TEXAS  77632
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We ship with many carriers each day. If your order was shipped with UPS, FEDERAL EXPRESS or DHL, you should have received within 48 hours of our processing your order, a tracking number via email from UPS-United Parcel Service. If shipped with a different carrier you should receive an email from our customer service department here at TrampolinesUSA with the tracking information. To confirm or request tracking information, please allow 48 hours, check your emails and if you still haven't received tracking information, please call 1866trampoline - 1-866-872-6765 or email us your request.

UPS TRACKING
Use the tracking number you were provided.

DHL TRACKING
Click here to access DHL's website tracking.


FEDEX TRACKING
Click here to access FedEx's website tracking.